The international ABC airport is known for its apt services, timely take-off’s and state-of-the-art infrastructure. Local and international travellers often expressed their satisfaction over the immeasurable hospitality.
A few days back, when the Airport was busy with aviation operations as usual, a major air crash occurred. People were in panic and there was a big chaos at the Airport. However, the high alert emergency management of the Airport could handle the situation with grace.
But the Airport’s post-incident debacle is spreading negative rumours on the business continuity of the Airport. Several passengers are running amok to settle their claims. Employees are in confused status and perturbed about their flights.
If one analyses the incident, the airport was well equipped for emergencies with skilful resources. This was evident through minimal casualty report. Unfortunately, it could not handle the post-incident debacle due to absence of substantive Business Continuity Management Programme.
While the Airport is still in the management of claims settlement, the internal data has been hacked, thus leaving the authorities in much despair.
The above situations are not obvious. However, there is
- Lack of Awareness
- Least strategic Priority
- Confusion with Emergency Management
- Inconsistent Business Operational understanding
- Complex Operating Environment and
- No existing BC governance and mandate
Significance of Aviation Market
But why do Airports need a Business Continuity Plan?
Airports are symbolic sectors of nations’ crucial infrastructure. Citizens and organisations have intimate experience with airports. The fluctuations in the imports & exports and the global market are indirectly proportional to the operational resilience of airports.
Any disruption in the activities of airports would impact every segment of aviation market, including commercial air carriers, supply chains, general aviation, military, and tenants.
Probable incident losses in Aviation
There are many reasons behind an incident, which affect the aviation industry in terms of tangible and intangible losses. Tangible losses cost direct and impact the revenues, wages, inventories, marketing costs, bank fees and legal penalties.
Whereas intangible losses always affect in long-term. They damage the brand, create bad publicity, decrease employee morale and reduce business opportunities.
In the case of ABC Airport, there is a need for a proactive solution for continuity of business operations
Advantages of Business Continuity Plan in Aviation
Airports have excellent emergency plans. However, they are ignorant how to continue their businesses, after the incident.
They need to understand BCP is not an emergency management. While emergency management is the immediate action plan to survive, BCP defines the continuity after survival.
BCP focuses on the impact of an emergency incident on the business continuity on routine operations of the airport. The resources used for BCP are quite different from that of Emergency Management.
IT Disaster Recovery– BCP provides an extensive Business Impact Analysis, which in turn defines the demand for the recovery of IT support for those most critical operations.
BIA is the most crucial for IT Disaster Recovery to continue the IT operations after the emergency. Lest, the airports are vulnerable to negative impacts.
A business continuity management software would streamline the process for speedy recovery.
Incident Management -BCP plays a role as a component of the incident management strategy. It deals with the resilience of essential business and customer support functions during the incident.
Thus, there is an urgency of Business Continuity Management Programme at every Airport to
- Meet customer’s need and expectations
- Define a Good Strategy
- Prepare a Risk Management
- Handle Contractual Obligations
- Meet Compliances of international, national and local regulations
To conclude, the serious failure of leadership in today’s business world is the failure to foresee a disruption. Airports must develop and sustain a well-established Business Continuity Plan along with good emergency handling of aircraft operations.